Refund Policy
Last Updated: 18 December 2025
SkateEdu Pte. Ltd. ("we", "us", or "our") strives to provide high-quality skateboarding lessons and excellent customer service. This Refund Policy outlines the conditions under which refunds or credits may be issued for our term-based lessons, packages, and related services.
1. General Policy
All lesson fees, term bookings, and package payments are non-refundable once the booking is confirmed and payment is processed. This policy applies to all purchases, including individual sessions, term programmes, workshops, and merchandise (if applicable).
2. Exceptions for Refunds or Credits
Refunds or credits may be considered at our sole discretion in the following exceptional circumstances:
- Serious illness or injury: A full or pro-rated refund/credit may be granted if the participant is unable to continue due to a medical condition, supported by a valid medical certificate.
- Relocation or extenuating circumstances: Refunds/credits may be offered on a case-by-case basis with appropriate supporting evidence.
- Lessons cancelled by SkateEdu: If we cancel a lesson or term due to unforeseen circumstances (e.g., facility closure, government restrictions), we will offer alternative dates, credits, or a pro-rated refund.
Requests for refunds or credits must be submitted in writing to start@skateedu.com within 14 days of the relevant circumstance arising, along with supporting documentation.
3. No Refunds in These Cases
No refunds or credits will be provided for:
- Change of mind or scheduling conflicts
- No-shows or missed lessons
- Late arrivals or early departures
- Participant withdrawal or discontinuation mid-term
- Failure to provide advance notice for rescheduling (where applicable)
4. Rescheduling and Make-Up Lessons
Individual absences: Missed lessons cannot be refunded or credited unless covered under the exceptions above. We may offer make-up sessions or credits for rescheduling with at least 24 hours' notice, subject to availability.
5. Processing of Refunds
Approved refunds will be processed to the original payment method within 14–30 days. Any bank or processing fees will be deducted from the refund amount.
6. Compliance with Republic of Singapore Law
This policy complies with applicable Singapore laws, including the Consumer Protection (Fair Trading) Act. Nothing in this policy affects your statutory rights.
For questions or refund requests, please contact us at start@skateedu.com.